We offer a six month repair / exchange back to base warranty on our furniture (excluding for timber movement). All delivery costs are the responsibility of the customer (both getting the item/s back to the factory and then back to there homes). Proof of purchase (ATG receipt) must be provided in all cases of warranty.
Caring for your Furniture:
If you do not have a humidifier in your home please read carefully.
Natural timber has been used to make each piece of furniture. It will expand and contract. According to the weather conditions, in exactly the same manner as timber floorboards, doors or window frames in the home. Movement simply refers to the timber panels separating and then closing, as our furniture is crafted from solid timber, and not thin sheets of veneer.
Please consider timber is like your skin. Your skin needs moisturizer to help stop it from drying out, so does timber. We recommend orange oil or beeswax for replenishing the timber. By doing so you are nourishing the timber and helping minimize any movement that may occur. We recommend waxing every month or few months as maintenance for your piece of furniture. Conditions that can exaggerate timber movement include air conditioning, central heating or a fireplace.
For daily or weekly cleaning to remove dust, simply wipe over with a damp cloth or sponge.
We suggest a Terry Cloth towel or other lint free cloth like a old T-shirt very lightly damp. Dry any remaining dampness immediately.
NEVER use All Purpose Cleaning Spray. Dip Cloth in mild soap and water. Wring the cloth nearly dry and wipe area. Dry Immediately.
Oil Polishes & Furniture Oils
Products with high oil levels smear and attract dust. Be aware that these products leave a residue & can interfere if you choose to refinish in the future. A Natural bees wax is best. Try and shine it every 6 months or so.
Remember, wood is a natural product that changes according to climate. Wood WILL expand and contract slightly throughout the year.
How to apply beeswax:
Liquid wax is the easiest to apply. Simply apply liquid wax into a clean dry cloth, buff off excess in the direction of the grain. Paste beeswax takes a little more time but gives a better finish. Follow the same procedure of liquid wax, however if using dark wax, concentrate on those areas where the timbers join, the wax will act as a natural filler for those times when any shrinkage occurs, and it will occur due to natural movement of the timber. Once you applied the wax in a circular motion, use another clean dry cloth to buff off excess in the direction of the grain